SHIPPING & RETURNS

SHIPPING

ZIIP ships to addresses in the fifty United States from Los Angeles, CA.
We offer free UPS Ground on all orders shipping to the contiguous US.

SHIPPING OPTIONS
UPS Ground
UPS 2-Day
UPS Overnight

SIGNATURE REQUIRED ???
If you would like to have your ZIIP delivered with signature required, please specify in the "Notes" section in checkout. If you choose this option, please know that UPS will only be able to deliver your product when you or an authorized signer is home. If you do not choose to ship with signature required, please bear in mind that your product will be shipped with UPS's standard delivery options, i.e. being left on your doorstep. After your ZIIP order is processed and ready to ship by UPS, ZIIP Beauty can no longer alter your order or change shipping options. Please contact UPS for further information.

INTERNATIONAL SHIPPING
ZIIP currently does not ship internationally. However, we have several retailers that do. Please visit our Stockists page for our authorized retailer list.

PROCESSING
You place your ZIIP order online, then we process it. Your package will ship out from our warehouse within 48 hours. From then on, it all depends on your shipping method. ZIIP offers standard ground, 2-day, or overnight shipping options. If you choose our free UPS Ground shipping option, your order will arrive within 1-7 business days, depending on your location.

Our warehouse team takes a much deserved rest on weekends and national holidays, so orders placed on those days will be processed the following business day.

Please check the shipping tracking link in your shipping confirmation email for the latest shipping status, or contact the customer support team at support@ziipbeauty.com

RETURNS

1.  All defective devices may be exchanged within 2 years of receipt for replacement

2.  All unopened and unused products may be returned within 14 days of purchase for a refund of the original purchase price

Please email support@ziipbeauty.com for a Return Authorization (RA) request, and ship the returned product(s) to:

ZIIP BEAUTY Returns
182 Howard St #151
San Francisco, CA 94105

Please allow 14 business days to inspect your device.  If your device is received in working condition, it will be shipped back to you as received (unless unopened and unused within 14 days).

If a refund is applicable, credit will be applied back to original card, if purchased directly from the manufacturer. If original purchase was made from a third party, your credit will be issued via check, and will be mailed within 2-4 weeks after receiving the returned product. An immediate refund MAY be available by returning your ZIIP product to the retailer of your original purchase.

Please note that ZIIP BEAUTY does not permit the return of or offer refunds for:

- Products purchased new from unauthorized distributors, or through unauthorized distribution channels

- Items that are not defective, unless unopened and unused (within 14 days)

- Products purchased more than two years ago

- Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications

- ZIIP devices used with any conductive medium other than those supplied by ZIIP Beauty
- Products returned without a valid itemized receipt

- Shipping charges

Products returned without an RA (Return Authorization) number will not be accepted.

It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. ZIIP does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

If you have any questions or concerns, please contact ZIIP customer support at 1-800-944-7031 or support@ziipbeauty.com.

ZIIP BEAUTY  reserves the right to update this return policy at anytime