Fantastic news! Here’s some more: Your ZIIP comes fully charged. Download our app for free from the App Store or the Google Play Store to have access to all of our electrical treatments.
How do I start my first treatment?
First, wash and dry your face. Then apply a generous amount of conductive gel. Make sure you have the most up-to-date version of our app, which you can download for free from the App Store or the Google Play Store. Open your app and tap Select a New Treatment. Choose one, and ZIIP! Our founder Melanie Simon will walk you through each treatment with step-by-step videos accessible within our app.
How do I turn on my device?
Press the circular button on top of the ZIIP device. It will beep once to let you know it is on. All lights will briefly flash and go out, waiting for you to make contact with your skin.
What do the beeps mean?
1 beep = on* 2 beeps = off 3 beeps = A new treatment has been successfully sync'd from the ZIIP App. *There is also 1 beep during a treatment to indicate that it is halfway done.
Will my ZIIP turn off automatically?
After completing a treatment, or after 5 minutes of inactivity, your device will automatically beep twice and turn off.
How do I know when to charge my ZIIP?
When your device is on and the battery is low, you will see an orange light illuminated at the base of the charging port. When you do not see it, your device is fully charged and ready for use.
Note: The orange light will flash momentarily anytime the device is turned on. This is not an indication that your ZIIP needs to be charged.
What comes in my ZIIP kit?
1 ZIIP device, 1 Conductive Gel pump bottle, 1 USB charging cable, 1 padded travel bag, 1 cleaning cloth, and 1 user guide.
THE ZIIP DEVICE
Is ZIIP FDA-cleared?
The ZIIP device is FDA-cleared
Where should ZIIP not be used?
ZIIP should not be used directly on top of the eye, at the center of the neck, or on the chest, breasts or groin. It should also not be used on skin that is raised, bleeding, or painful to the touch.
CAN I ZIIP IF...
Can I use ZIIP after cosmetic injections and/or laser treatments?
We recommend waiting 10 days after receiving an injectable or laser procedure before using ZIIP. Please consult your physician with further questions.
Can I use ZIIP if I have dental implants/braces?
There are no known issues with using ZIIP with dental implants/braces. Please consult your dentist with further questions.
Can I use ZIIP if I have a pacemaker?
ZIIP is not recommended for those with cardiac implants, such as cardiac pacemakers, implanted defibrillators/stimulators or electronic implanted devices. Please consult your doctor with further questions.
Can I use ZIIP if I have or have had cancer, or am undergoing chemotherapy?
ZIIP is not recommended for those with active cancer, or for those undergoing chemotherapy. We recommend that cancer survivors consult your physician before beginning ZIIP treatments as a matter of precaution. Please consult your physician with further questions.
Can I use ZIIP while pregnant or breastfeeding?
We recommend that women who are pregnant or breastfeeding do not use ZIIP. Please consult your physician for more information.
Can I use ZIIP if I have epilepsy?
ZIIP is not recommended for those with epilepsy. Please consult your physician for more information.
Can I use ZIIP if I have Rosacea?
Yes, you can use ZIIP if you have rosacea, with a few caveats. The most compatible electrical treatment for you would be Sensitive Energize, which is all nanocurrent. Don’t use on any areas of skin that is raised, bleeding, painful to the touch, broken or excessively red. Move lightly and quickly over the areas of the face where redness is most prominent (typically center of cheeks, nose, etc.), and limit treatment to every other day. You may also want to try Silver Gel, which is a favorite among those with sensitive skin.
Can I use ZIIP with Retin-A?
Absolutely, but not at the same time. On the nights you use Retin-A, do not ZIIP. On the nights you use ZIIP, do not use Retin-A.
Can I use ZIIP with facial piercings/modifications?
Yes, ZIIP can be used with metal piercings/implants; however, the piercing area should be avoided as much as possible.
Can I use ZIIP with facial hair?
It’s best to avoid using ZIIP on areas where there is facial hair. The hair acts as a blocker to ZIIP’s electrical currents. We recommend using ZIIP on a clean-shaven face, but if you do have a beard and/or mustache, you can adjust any of the treatments to avoid those areas, or use the Quick Fix or VitalEyes, which do not include the lower face and jaw area.
1. Turn on your phone/tablet's Bluetooth. 2. Open the ZIIP Beauty App & click "Select a new treatment." 3. Choose desired treatment, then click "Sync treatment." 4. Turn on your nearby ZIIP device. 5. When successfully synced, your device will beep/flash 3x. 6. Your screen will then prompt you to "Press play to begin treatment." Press play. 7. Apply a conductive gel, or if you have already, skip ahead & begin treatment.
What apple devices is ZIIP compatible with?
ZIIP is compatible with any Apple iPhone, iPad or iPod Touch running on iOS 8.0 and later. Please contact firstname.lastname@example.org with any further questions.
What android devices is ZIIP compatible with?
Because of the vast amount of makes/models of Android devices, we will not list every compatible device here. However, ZIIP is generally compatible with Android makes/models that are running Android version 4.4 and up.
Maintenance & Care
How do I clean my ZIIP?
Wipe the ZIIP with a soft lint free cloth after use. Occasionally wipe down probes with a soft cloth misted with a bit of rubbing alcohol. Avoid getting water, other liquids, or excess conductive gel treatment inside of any part of the device, including the USB charging port. DO NOT put ZIIP in water or in the dishwasher or use abrasive cleaner or chemicals on the device
How do I charge my ZIIP?
ZIIP comes with a standard micro USB charging cable. You can charge your ZIIP whenever it is most convenient for you. When used regularly, a full battery will last approximately 3 to 4 weeks. If during a treatment the orange light near the charging port softly flashes, finish that treatment and then fully charge your ZIIP. When your ZIIP is charging, the orange light near ZIIP's charging port will illuminate. When this light is off, your ZIIP is fully charged. When you unplug your ZIIP from the charging cable, you will need to press the power button once to turn your device off.
Can ZIIP get wet, or can I bring it into the shower?
No, your ZIIP device cannot get wet and it cannot be exposed to water or brought into the shower or bath.
Can I use my ZIIP while it is charging?
No, ZIIP cannot be used while it is charging.
How do I store my ZIIP?
Keep ZIIP stored between 32 degrees and 120 degrees, and away from water or other liquids, dampness, or debris that may get inside of the device. We recommend storing your ZIIP in the padded travel bag that comes with your device.
Troubleshooting & Technical Support
My ZIIP doesn't beep/vibrate the same time as the video tutorials do
That's okay! Some of timing may be off due to the editing process. Please double check that you have clicked "Sync Treatment" above the videos in the ZIIP app to ensure that you are using the same treatment you're watching. Feel for the vibrations during each treatment to let you know when to move to the next area of the face or neck.
How do I know when ZIIP needs a charge or has a low battery?
Please note every ZIIP device comes fully charged & ready for use right out of the box.
Every time you turn on a fully-charged ZIIP device, all of its lights -including the orange one- will briefly flash and then go out. This brief orange flash *does not* mean your device is low on its battery or needs a charge.
When ZIIP is need of a charge, which will happen after about 18 treatments, it will glow solidly orange near the tail port and stay orange. Now it’s time to charge. The orange light will shut off when you've plugged into the charger for a sufficient amount of time, alerting you that your ZIIP is now fully charged & ready for use.
Please note: ZIIP will not respond to the charger when it does not need a charge.
My ZIIP is damaged!
ZIIP should not be used if it has visible damage, or has been dropped on a hard surface. DO NOT open, or attempt to repair your ZIIP.
I didn't receive a ZIIP travel bag/charger/etc. in my package.
The travel bag can sometimes be missed in the packaging. You should find it rolled up, opposite your charging cable in the cardboard accessory tube labeled "Charge it, Clean it, Carry it." All ZIIP devices come with a quilted travel bag. If you still don’t see it, we are happy to send you what you need within the continental United States. Please reach out to us via email at email@example.com or call/text at 1-800-944-7031 so that we may assist you.
Can ZIIP be used outside of the united states?
ZIIP is dual voltage which means it can accept both 110-120V and 220V. All you'll need to charge your ZIIP internationally is a plug adaptor, also called a travel adaptor.
Please reach out to us via email at firstname.lastname@example.org or text at 1-800-944-7031 so that we may assist you.
Does my ZIIP come with conductive gel?
Yes! Each ZIIP comes with a two-month supply of conductive gel. The ZIIP GX comes with Golden Gel; the ZIIP OX comes with Crystal Gel.
What are the ingredients in golden gel?
Golden Gel is silicone-free, oil-free, paraben-free and phthalate-free.
The full ingredient list for Golden Gel is: Glycerin, Aqua, Propanediol, Niacinamide, Hematite Extract, Dimethyl Isosorbide, 1,2-Hexanediol, Acetyl Glutamine, Aloe Barbadensis Leaf Powder, Bacillus/Folic Acid Ferment Filtrate Extract, Butylene Glycol, Caffeine, Caprylyl Glycol, Chondrus Crispus Extract, Copper Gluconate, Ethylhexylglycerin, Gluconolactone, Glycine Soja Extract, Gold, Jasminum Officinale Oil, Lecithin, Magnesium Aspartate, Menthoxypropanediol, sh-Oligopeptide-1, sh-Oligopeptide-2, sh-Polypeptide-1, sh-Polypeptide-11, sh-Polypeptide-9, s-Mu-conotoxin CnIIIC, Sodium Hyaluronate, Tocopherol, Xanthan Gum, Zinc Gluconate, Phenoxyethanol, Sodium Benzoate, Sorbic Acid, Benzyl Benzoate.
What are the ingredients in crystal gel?
Crystal Gel is made with organic ingredients, and is silicone-free, oil-free, paraben-free, phthalate-free, fragrance-free and vegan.
The full ingredient list for Crystal Gel is: Organic Glycerin, Water, Propanediol, Veronica Officinalis Extract, Picea Mariana Bark Extract, Glutathione, Magnesium Aspartate, Zinc Gluconate, Copper Gluconate, Xanthan Gum, Caprylhydroxamic Acid,1,2-Hexanediol
What are the ingredients in silver gel?
Silver Gel is silicone-free, oil-free, paraben-free, phthalate-free and fragrance-free. It is ideal for sensitive skin types.
The full Silver Gel ingredient list is: Glycerin, Aqua, Cucumis Sativus Fruit Extract, Propanediol, Dimethyl Isosorbide, Aloe Barbadensis Leaf Powder, Aspalathus Linearis Extract, Boswellia Serrata Extract, Butylene Glycol, Camellia Sinensis Leaf Extract, Chondrus Crispus Extract, Citric Acid, Copper Gluconate, Ethylhexylglycerin, Gluconolactone, Hydroxypropyltrimonium Hyaluronate, Magnesium Aspartate, Honey Extract, Pearl Powder, Sodium Hyaluronate, Tetrapeptide-14, Tocopherol, Xanthan Gum, Zinc Gluconate, Phenoxyethanol, Potassium Sorbate, Sodium Benzoate
How do I apply conductive gel?
Liberally! Apply a conductive gel to the entire area being treated.
How does the gel subscription work?
We are currently reimagining our Gel Subscription program to make it even more seamless and fun to use. Make sure to sign up for our newsletter below to be the first to know when our Gel Subscription will be available again.
All current ZIIP Gel Subscribers can continue with their subscription. Please reach out to email@example.com with any questions.
Shipping, Warranty & Returns
How does my ZIIP ship?
Your ZIIP will ship to you from our warehouse in Hudson, OH via Fedex, UPS, or USPS. The carrier is decided by our shipping team for optimal transit time & cost to you.
After your ZIIP order is processed and ready to ship, ZIIP can no longer alter your order or change shipping options. Please write firstname.lastname@example.org for more specific information.
How quickly will my order arrive?
ZIIP offers complimentary ground shipping, as well as 2-day or overnight shipping options when available.
We strive to process and ship orders within 24-48 hours. Orders received before 12:00pm PST will normally be processed the same day. Please check the shipping tracking link in your shipping confirmation email for the latest shipping status, or contact the customer support team at email@example.com.
Do you ship "signature required?"
ZIIP does not ship with signature required. Please reach out to firstname.lastname@example.org with further questions.
Does ZIIP ship internationally?
ZIIP currently does not ship internationally. Please visit our Stockists page for our authorized retailer list of international retailers.
Is there a warranty?
Yes. We have a two-year warranty on manufacturing related issues when purchased from an authorized retailer or ziipbeauty.com. Please see our Shipping & Returns page for additional information.
What is the return policy?
Unopened and unused product(s) purchased through ziipbeauty.com may be returned within 30 days of purchase for a refund of the original purchase price.