SHIPPING & RETURNS POLICY

If your order meets the following criteria, submit your return through the Returns Portal:

• The product is unopened and unused 
• The purchase was made directly through ziipbeauty.com
• The return request is submitted within 30 days of the purchase date

An alternative method to initiate a return or replacement is to email support@ziipbeauty.com for a return Authorization (RA) request. Product(s) returned without a RA# (Return Authorization number) will not be accepted.

It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. ZIIP does not assume responsibility for lost or stolen product(s) being returned for a refund without an RA number. Send via an insured method & forward tracking details to support@ziipbeauty.com.

Please allow 3-5 business days to inspect your product(s). If purchased directly from ZIIP and if a refund is applicable, credit will be applied back to the original method of purchase.

Please note that ZIIP does not permit the return of, or offer refunds for:

• Products purchased from unauthorized distributors, or through unauthorized distribution channels (i.e. eBay, etc.)
• Items that are not defective, unless unopened and unused (within 30 days)
• Products purchased more than two years ago
• Damaged due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications
• Damaged ZIIP devices used with any conductive medium other than those supplied by ZIIP
• Products returned without a valid itemized receipt
• Shipping charges
• Products returned without an RA# (Return Authorization number) will not be accepted.

If you’ve experienced any damages or issues with your device, please reach out to us for assistance here. Defective devices may qualify for a replacement under warranty, within two years of purchase date.

ZIIP reserves the right to update this Return Policy at any time.

If you have any additional questions, please contact the support team here.

Defective devices may be exchanged for replacement under the warranty, within two years or receipt. Please email support@ziipbeauty.com for replacement under warranty or use our returns portal.

If you have any additional questions, please contact ZIIP customer service by emailing support@ziipbeauty.com.