Shipping & Returns
ZIIP offers free ground shipping on all orders shipping in the Contiguous US. Shipping fees are charged for orders shipping to Alaska, Hawaii, and Puerto Rico. All orders are shipped from California.
ZIIP currently does not ship internationally. However, we have several retailers that do. Please visit our Stockists page for our authorized retailer list.
After each order is placed, we process them in the order that they are received. We strive to ship each order within 48 hours, though processing times may be longer at certain times of the year. After processing, delivery date depends on the shipping method chosen during checkout. If you choose our free Ground shipping option, your order will generally arrive within 1-7 business days, depending on your location.
Selecting 2-Day shipping at checkout does not guarantee that an online order will be shipped on the same day and get to the customer within 2 days. It will only guarantees that the order will be shipped via 2nd Day Air once the order ships.
The ZIIP team takes a much deserved rest on weekends and national holidays, so orders placed on those days will be processed the following week.
Please check the shipping tracking link in your shipping confirmation email for the latest shipping status, or contact ZIIP customer support via text or call at 1-800-944-7031 or email email@example.com
RETURN OF PURCHASE
Unopened and unused products purchased through ziipbeauty.com may be returned within 30 days of purchase for a refund of the original purchase price.
Email firstname.lastname@example.org for a Return Authorization (RA) request. Product(s) returned without a RA# (Return Authorization number) will not be accepted.
It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. ZIIP does not assume responsibility for lost or stolen product(s) being returned for a refund without an RA number. Send via an insured method & forward tracking details to email@example.com
Please allow 3-5 business days to inspect your product(s). If purchased directly from ZIIP and if a refund is applicable, credit will be applied back to the original method of purchase.
Please note that ZIIP does not permit the return of, or offer refunds for:
- - Products purchased new from unauthorized distributors, or through unauthorized distribution channels (i.e. eBay, etc.)
- - Items that are not defective, unless unopened and unused (within 30 days)
- - Products purchased more than two years ago
- - Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications
- - Damaged ZIIP devices used with any conductive medium other than those supplied by ZIIP
- - Products returned without a valid itemized receipt
- - Shipping charges
- - Products returned with an RA# (Return Authorization number) will not be accepted.
ZIIP reserves the right to update this return policy at any time.
RETURN FOR REPLACEMENT
Defective devices may be exchanged for replacement under the warranty, within two years of receipt. Please email firstname.lastname@example.org for replacement under warranty.
If you have any additional questions, please contact ZIIP customer support via text or call at 1-800-944-7031 or email email@example.com.