RETURN OF PURCHASE

Unopened and unused products purchased through ziipbeauty.com may be returned within 30 days of purchase for a refund of the original purchase price.

Email support@ziipbeauty.com for a Return Authorization (RA) request. Product(s) returned without a RA# (Return Authorization number) will not be accepted.

It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. ZIIP does not assume responsibility for lost or stolen product(s) being returned for a refund without an RA number. Send via an insured method & forward tracking details to support@ziipbeauty.com

Please allow 3-5 business days to inspect your product(s). If purchased directly from ZIIP and if a refund is applicable, credit will be applied back to the original method of purchase.

Please note that ZIIP does not permit the return of, or offer refunds for: 

• - Products purchased new from unauthorized distributors, or through unauthorized distribution channels (i.e. eBay, etc.)
• - Items that are not defective, unless unopened and unused (within 30 days)
• - Products purchased more than two years ago
• - Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications
• - Damaged ZIIP devices used with any conductive medium other than those supplied by ZIIP
• - Products returned without a valid itemized receipt
• - Shipping charges
• - Products returned with an RA# (Return Authorization number) will not be accepted.

ZIIP reserves the right to update this return policy at any time.

RETURN FOR REPLACEMENT

Defective devices may be exchanged for replacement under the warranty, within two years of receipt. Please email support@ziipbeauty.com for replacement under warranty.

If you have any additional questions, please contact ZIIP customer support via text or call at 1-800-944-7031 or email support@ziipbeauty.com.