ZIIP currently ships to the U.S. & Canada only. All orders are shipped within 48 hours from California or Ohio, not including weekends or federal holidays. Please note: there may be extended processing times during certain times of the year.
To stay updated on your order progress, refer to the tracking information provided in your shipping confirmation email. If you have any additional questions, please contact the support team here.
If your order meets the following criteria, submit your return through the Returns Portal:
If you’ve experienced any damages or issues with your device, please reach out to us for assistance here. Defective devices may qualify for a replacement under warranty, within two years of purchase date.
ZIIP reserves the right to update this Return Policy at any time.
If you have any additional questions, please contact the support team here.
