Every ZIIP device is powered by ZIIP Dual Waveform Technology, which harnesses the power of low-voltage electricity, both microcurrent and nanocurrent waveforms, to give powerful facials. These two wavelengths work in harmony with your body to give multiple skincare benefits:

• Microcurrent: stimulates the muscles in your face to work, like in a gym workout, which in turn lifts, tones and sculpts your skin. This is the waveform that gives an immediate effect.
• Nanocurrent: tiny electrical currents, this waveform works on a cellular level, triggering the production of the chemical ATP (Adenosine Triphosphate). This chemical, which naturally declines as we age, is responsible for giving energy to the cells that they need to repair and replenish. By stimulating the production of this chemical, over time nanocurrent gives a brighter, more rejuvenated complexion and reduces signs of aging, such as fine lines and wrinkles.  

The results from Dual Waveform Technology, unlike other EMS (electrical muscle stimulation) devices are long-lasting, and even the most sensitive skin types can tolerate and respond well to nanocurrent's intelligent energy.

Most users see some immediate lifting results after a single treatment. However, it depends on your skin, your concerns, and your usage. We recommend using up to 5 times a week for at least 6 weeks to start seeing the long term effects.

If you’re new to ZIIP, the sensation can feel a bit strange at first, but feeling the electrical ‘buzz’ is completely normal when using a ZIIP device, and you may experience some muscle reflexes when the globes come in contact with the muscles. Don’t worry, this is part of the ZIIP experience and feeling this buzz lets you know you ZIIP is working its magic.

The more often you use your ZIIP, the more lasting the results will be. The effects of nanocurrent are cumulative, meaning that the more you use it, the more long-lasting the results will be. The effects of microcurrent are more instantaneous, providing results that lasts about 48 to 72 hours.

For best results, we recommend using your ZIIP 3-5 times per week, with a maximum of 6 times per week when following a short term treatment plan.

The ZIIP device is FDA cleared for facial stimulation and is indicated for over-the-counter cosmetic use.

ZIIP should not be used directly on top of the eye, at the center of the neck, or on the chest, breasts or groin. It should also not be used on skin that is raised, bleeding, or painful to the touch

Press the raised circular button on the bottom of your ZIIP HALO device. It will beep once to let you know it is on. All lights will briefly flash and then the band will lightly glow, waiting for you to make contact with your skin.

The ZIIP HALO requires no app connection to use THE LIFT, a 4-minute facial.. Simply turn on your device, apply gel liberally to your face and neck, and touch the globes to your skin. The ZIIP HALO will glow brighter when in contact with your skin, and that tells your treatment has started. 

Starting on one side of your face at the neck, move your device up and out towards the edge of the face, and when you feel the vibration, repeat this movement slightly further up the face. When you hear the beep that means you’re halfway through your treatment, and you should move to the other side of your face and repeat the movements mentioned above.

Yes, once your ZIIP treatment is complete, for both THE LIFT or when synced with a treatment through the ZIIP Beauty App, the device will beep twice and automatically switch off.

The ZIIP HALO band will glow orange when your device needs charging.

Every ZIIP HALO comes with a USB-C charger, 50ml Electric Complex Gel and a User Guide.

No, you can experience the benefits of ZIIP HALO wherever you are without needing to connect to the app. Simply pick up and lift.

The ZIIP Beauty App can be used to unlock more expert treatments, targeted facials & plans, all with guided video tutorials.

ZIIP should not be used directly on top of the eye, at the center of the neck, or on the chest, breasts or groin. It should also not be used on skin that is raised, bleeding, or painful to the touch.

Press the circular button on top of the ZIIP GX or OX device. It will beep once to let you know it is on. All lights will briefly flash and go out, waiting for you to make contact with your skin.

First, wash and dry your face. Then apply a generous amount of conductive gel. Make sure you have the most up-to-date version of our app, which you can download for free from the App Store or the Google Play Store. Open your app and tap Select a New Treatment. Choose one, and ZIIP. Our founder Melanie Simon will walk you through each treatment with step-by-step videos accessible within our app.

After completing a treatment, or after 5 minutes of inactivity, our GX and OX devices will automatically beep twice and turn off.

When your device is on and the battery is low, you will see an orange light illuminated at the base of the charging port. When you do not see it, your device is fully charged and ready for use.

Note: The orange light will flash momentarily anytime the device is turned on. This is not an indication that your ZIIP needs to be charged.

Yes, the GX & OX devices both require a connection with the ZIIP Beauty App for first use.

All ZIIP GX devices come with a USB charging cable, 80ml Golden Gel, travel bag, cleaning cloth and user guide.

All ZIIP OX devices come with a USB charging cable, 80ml Crystal Gel, travel bag, cleaning cloth and user guide.

All our ZIIP devices are just as powerful as they have always been. All the ZIIP GX and OX treatments are still available through the ZIIP Beauty App, simply select your chosen device using the toggle in the top right hand side of the app.

We recommend waiting 10 days after receiving an injectable or laser procedure before using ZIIP. Please consult your physician with further questions.

There are no known issues with using ZIIP with dental implants/braces. Please consult your dentist with further questions.

ZIIP is not recommended for those with cardiac implants, such as cardiac pacemakers, implanted defibrillators/stimulators or electronic implanted devices. Please consult your doctor with further questions.

ZIIP is not recommended for those with active cancer, or for those undergoing chemotherapy. We recommend that cancer survivors consult your physician before beginning ZIIP treatments as a matter of precaution. Please consult your physician with further questions.

We recommend that women who are pregnant or breastfeeding do not use ZIIP. Please consult your physician for more information.

ZIIP is not recommended for those with epilepsy. Please consult your physician for more information.

Yes, you can use ZIIP if you have rosacea, with a few caveats. The most compatible electrical treatment for you would be Sensitive Energize, which is all nanocurrent. Don’t use on any areas of skin that is raised, bleeding, painful to the touch, broken or excessively red. Move lightly and quickly over the areas of the face where redness is most prominent (typically center of cheeks, nose, etc.), and limit treatment to every other day. You may also want to try Silver Gel, which is a favorite among those with sensitive skin.

Absolutely, but not at the same time. On the nights that you use Retin-A, do not ZIIP. On the nights that you ZIIP, do not use Retin-A

Yes, ZIIP can be used with metal piercings/implants; however, the piercing area should be avoided as much as possible.

It’s best to avoid using ZIIP on areas where there is facial hair. The hair acts as a blocker to ZIIP’s electrical currents. We recommend using ZIIP on a clean-shaven face, but if you do have a beard and/or mustache, you can adjust any of the treatments to avoid those areas, or use the Quick Fix or VitalEyes, which do not include the lower face and jaw area.

The ZIIP App is a free app available in the Apple App store and the Google Play store. It can be used on iPhones, iPads, and Android phones.

1. Turn on your phone/tablet.
2. Open the ZIIP Beauty App & Select a treatment.
3. Turn on your nearby ZIIP device.
4. Choose desired treatment, then click "Start Treatment."
5. When successfully synced, your device will beep/flash 3x.
6. Your screen will then prompt you to "Press play to begin treatment." Press play.
7. Apply a conductive gel, or if you have already, skip ahead & begin. treatment.

ZIIP is compatible with any Apple iPhone, iPad or iPod Touch running on iOS 14.1 or later. Please contact support@ziipbeauty.com with any further questions.

Because of the vast amount of makes/models of Android devices, we will not list every compatible device here. However, ZIIP is generally compatible with Android makes/models that are running Android version 5.0 and up.

Wipe the ZIIP with a soft lint free cloth after use. Occasionally wipe down probes with a soft cloth misted with a bit of rubbing alcohol. Avoid getting water, other liquids, or excess conductive gel treatment inside of any part of the device, including the USB charging port. DO NOT put ZIIP in water or in the dishwasher or use abrasive cleaner or chemicals on the device.

ZIIP comes with a standard micro USB charging cable. You can charge your ZIIP whenever it is most convenient for you. When used regularly, a full battery will last approximately 3 to 4 weeks. If during a treatment the orange light near the charging port softly flashes, finish that treatment and then fully charge your ZIIP. When your ZIIP is charging, the orange light near ZIIP's charging port will illuminate. When this light is off, your ZIIP is fully charged. When you unplug your ZIIP from the charging cable, you will need to press the power button once to turn your device off.

No, your ZIIP device cannot get wet and it cannot be exposed to water or brought into the shower or bath.

No, ZIIP cannot be used while it is charging.

Keep ZIIP stored between 32 degrees and 120 degrees, and away from water or other liquids, dampness, or debris that may get inside of the device. We recommend storing your ZIIP in the ZIIP Travel Bag that comes with your device.

You will always know your ZIIP is working when you see lights illuminate under the device. This will happen when both silver probes come in contact with skin that has a generous amount of a conductive gel on top. If you don’t see the light, make sure the device is on and that both silver probes on the bottom of the device are in contact with your skin.

That's okay! Some of timing may be off due to the editing process. Please double check that you have clicked "Sync Treatment" above the videos in the ZIIP app to ensure that you are using the same treatment you're watching. Feel for the vibrations during each treatment to let you know when to move to the next area of the face or neck.

That is completely normal for some of our users. Often, nanocurrent (one of the many types of currents offered in our treatments) cannot be felt at all. As long as you see the lights illuminate under the device while it is contact with your skin, you can be sure that ZIIP is working.

Please note every ZIIP device comes fully charged & ready for use right out of the box.

Every time you turn on a fully-charged ZIIP device, all of its lights -including the orange one- will briefly flash and then go out. This brief orange flash *does not* mean your device is low on its battery or needs a charge. 

When ZIIP is need of a charge, which will happen after about 18 treatments, it will glow solidly orange near the tail port and stay orange. Now it’s time to charge. The orange light will shut off when you've plugged into the charger for a sufficient amount of time, alerting you that your ZIIP is now fully charged & ready for use.

Please note: ZIIP will not respond to the charger when it does not need a charge.

ZIIP should not be used if it has visible damage, or has been dropped on a hard surface. DO NOT open, or attempt to repair your ZIIP.

The ZIIP Travel Bag can sometimes be missed in the packaging. You should find it rolled up, opposite your charging cable in the cardboard accessory tube labeled "Charge it, Clean it, Carry it." All ZIIP devices come with a ZIIP Travel Bag. If you still don’t see it, we are happy to send you what you need within the continental United States. Please reach out to us via email at support@ziipbeauty.com or call/text at 1-800-944-7031 so that we may assist you.

ZIIP is dual voltage which means it can accept both 110-120V and 220V. All you'll need to charge your ZIIP internationally is a plug adaptor, also called a travel adaptor.

Please reach out to us via email at support@ziipbeauty.com or text at 1-800-944-7031 so that we may assist you.

There is a ZIIP Conductive Gel for every skin type. Our Golden, Crystal & Silver Gel are all formulated with active skincare ingredients to further enhance your results, whilst the Electric Complex Gel is a base formulation that’s formulated to simply conduct electrical waveforms through the skin.

For mature skin with a focus on anti-aging results, we’d recommend Golden Gel. For sensitive skin types, we’d recommend Crystal or Silver gel (each have different ingredients for different skincare goals). If you are looking for an organic option, our Crystal Gel is made using 80% organic ingredients and is suitable for vegans. 

For highly-sensitive or problem-prone skin, the Electric Complex is the best option as it’s free from any actives.

A lightweight, highly conductive formulation of aqua (water) and glycerin for maximum hydration and easy movement of your ZIIP device. 

The full ingredient list for Electric Complex Gel is: Aqua, Glycerin, Propanediol, Caprylyl Methicone, 1,2- Hexanediol, Polyacrylate Crosspolymer-6, Sodium Chloride, Citric Acid, Potassium Sorbate.

Golden Gel is silicone-free, oil-free, paraben-free and phthalate-free.

The full ingredient list for Golden Gel is: Glycerin, Aqua, Propanediol, Niacinamide, Hematite Extract, Dimethyl Isosorbide, 1,2-Hexanediol, Acetyl Glutamine, Aloe Barbadensis Leaf Powder, Bacillus/Folic Acid Ferment Filtrate Extract, Butylene Glycol, Caffeine, Caprylyl Glycol, Chondrus Crispus Extract, Copper Gluconate, Ethylhexylglycerin, Gluconolactone, Glycine Soja Extract, Gold, Jasminum Officinale Oil, Lecithin, Magnesium Aspartate, Menthoxypropanediol, sh-Oligopeptide-1, sh-Oligopeptide-2, sh-Polypeptide-1, sh-Polypeptide-11, sh-Polypeptide-9, s-Mu-conotoxin CnIIIC, Sodium Hyaluronate, Tocopherol, Xanthan Gum, Zinc Gluconate, Phenoxyethanol, Sodium Benzoate, Sorbic Acid, Benzyl Benzoate.

Crystal Gel is made with organic ingredients, and is silicone-free, oil-free, paraben-free, phthalate-free, fragrance-free and vegan.

The full ingredient list for Crystal Gel is: Organic Glycerin, Water, Propanediol, Veronica Officinalis Extract, Picea Mariana Bark Extract, Glutathione, Magnesium Aspartate, Zinc Gluconate, Copper Gluconate, Xanthan Gum, Caprylhydroxamic Acid,1,2-Hexanediol

Silver Gel is silicone-free, oil-free, paraben-free, phthalate-free and fragrance-free. It is ideal for sensitive skin types.

The full Silver Gel ingredient list is: Glycerin, Aqua, Cucumis Sativus Fruit Extract, Propanediol, Dimethyl Isosorbide, Aloe Barbadensis Leaf Powder, Aspalathus Linearis Extract, Boswellia Serrata Extract, Butylene Glycol, Camellia Sinensis Leaf Extract, Chondrus Crispus Extract, Citric Acid, Copper Gluconate, Ethylhexylglycerin, Gluconolactone, Hydroxypropyltrimonium Hyaluronate, Magnesium Aspartate, Honey Extract, Pearl Powder, Sodium Hyaluronate, Tetrapeptide-14, Tocopherol, Xanthan Gum, Zinc Gluconate, Phenoxyethanol, Potassium Sorbate, Sodium Benzoate

Liberally! Apply a conductive gel to the entire area being treated.

Our Golden, Crystal & Silver Gels can be used as a nourishing masque after using your ZIIP for up to 20 minutes. However, after this time we recommend removing all our Conductive Gels with your preferred cleanser.

We are currently reimagining our Gel Subscription program to make it even more seamless and fun to use. Make sure to sign up for our newsletter below to be the first to know when our Gel Subscription will be available again.

All current ZIIP Gel Subscribers can continue with their subscription.
Please reach out to support@ziipbeauty.com with any questions.