FAQS

ZIIP BASICS

I GOT MY ZIIP. WHAT DO I DO NEXT?

Fantastic news! Here’s some more: Your ZIIP comes fully charged. Download our app for free from the App Store or the Google Play Store to have access to all seven of our electrical treatments.

HOW DO I START MY FIRST TREATMENT?

First, wash and dry your face. Then apply a generous amount of conductive gel (We recommend 9 pumps to cover your entire face and neck). Make sure you have the most up-to-date version of our app, which you can download for free from the App Store or the Google Play Store. Open your app and tap Select a New Treatment. Choose one, send it, and ZIIP! Our founder Melanie Simon will walk through each treatment with step-by-step videos accessible within our app or on YouTube.

HOW DO I TURN ON MY DEVICE?

Press the circular button on top of the ZIIP device. It will beep once to let you know it is on. All lights will briefly flash and go out, waiting for you to make contact with your skin.

WHAT DO THE BEEPS MEAN?

1 beep = on*
2 beeps = off
3 beeps = A new treatment has been successfully downloaded from the ZIIP app.
*There is also 1 beep during a treatment to indicate that it is halfway done.

WILL MY ZIIP TURN OFF AUTOMATICALLY?

After completing a treatment, or after 5 minutes of inactivity, your device will automatically beep twice and turn off.

HOW DO I KNOW WHEN TO CHARGE MY ZIIP?

When your device is on and the battery is low, you will see an orange light at the base of the charging port. When you do not see it, your device is fully charged and ready for use.

WHAT COMES IN MY ZIIP PACKAGE?

1 ZIIP device, 1 80ml Golden Conductive Gel pump bottle, 1 charger (USB cable + wall adapter), 1 seal-able padded travel bag, 1 user guide and 1 quick start guide

THE ZIIP DEVICE

HOW DOES ZIIP WORK?

Think of your ZIIP as an exquisitely beautiful battery that creates a circuit with your skin. It is able to send electrical currents that can increase cell energy, communication, and repair. ZIIP uses electrical currents that have been shown to increase ATP, or Adenosine Triphosphate, in skin cells. ATP is a naturally-occurring molecule that provides cells and muscles with usable energy. As we age, the amount of ATP available to us at any given time decreases. When the skin has access to more ATP (it has been shown that low levels of electricity can increase your rate of ATP by up to 500 percent), it can create more collagen and elastin as well as heal the skin from the inside out.

HOW MANY TIMES A WEEK CAN I USE ZIIP?

For best results, we recommend using your ZIIP 3 times per week, with a maximum of 6 times per week. Our recommendations for each Electrical Treatment are:

ENERGIZE: 3X/week
SENSITIVE ENERGIZE: 3X/week
INSTANT GRATIFICATION: 3X/week
PIGMENT: 3X/week TOTAL
CLEARING: Use as needed. (Do not exceed more than 1X/24-hour period)
QUICK FIX: 3-5X/week
VITALEYES: 3X/week

CAN I USE ZIIP EVERY DAY?

Almost! Daily users should rotate between different treatments, and use their ZIIP a maximum of six days out of every week, taking at least one day off to let the skin process the electrical currents. The Total Clearing and Pigment programs should be used a maximum of 3 times weekly, which comes out to every other day.

IS ZIIP FDA-CLEARED?

Yes! ZIIP Beauty is FDA-cleared to help beautify your skin safely.

CAN ZIIP ADAPT TO MY SKIN?

Yes! ZIIP uses integrated sensing to recognize differences in skin, and automatically adjusts treatments to determine each user’s personal resistance to electricity. Typically dry skin has much more resistance to electricity than hydrated skin, but our resistance to electricity varies from day to day.

CAN I ZIIP IF...

CAN I USE ZIIP AFTER COSMETIC INJECTIONS AND/OR LASER TREATMENTS?

Yes, but we recommend waiting at least 7-10 days after receiving an injectable or laser procedure before using ZIIP. Consult your physician for further questions.

CAN I USE ZIIP IF I HAVE DENTAL IMPLANTS/BRACES?

Yes, there are no known issues with using ZIIP with dental implants/braces. Consult your dentist with further questions.

CAN I USE ZIIP IF I HAVE A PACEMAKER?

We recommend that those who have a pacemaker do not use ZIIP, as a measure of caution. Please consult your physician with further questions.

CAN I USE ZIIP IF I HAVE OR HAVE HAD CANCER?

We recommend that cancer survivors do not use ZIIP, as the relationship between electricity and past cancer is unclear. Please consult your physician with further questions.

CAN I USE ZIIP WHILE PREGNANT?

We recommend that pregnant women do not use ZIIP, as the relationship between electricity and pregnancy is unclear. Please consult your physician for more information.

CAN I USE ZIIP WITH FACIAL PIERCINGS/MODIFICATIONS?

Yes, ZIIP can be used with metal piercings/implants; however, the piercing area should be avoided as much as possible as you may feel a "zinging" sensation if the probe touches anything metal.

CAN I USE ZIIP WITH RETIN-A?

Absolutely, but not at the same time. On the nights you use Retin-A, do not ZIIP. On the nights you use ZIIP, do not use Retin-A.

CAN I USE ZIIP WITH FACIAL HAIR?

It’s best to avoid using ZIIP on areas where there is facial hair. The hair acts as a blocker to ZIIP’s electrical currents. We recommend using ZIIP on a clean-shaven face, but if you do have a beard and/or mustache, you can adjust any of the electrical treatments to avoid those areas, or use the Quick Fix or VitalEyes electrical treatments, which do not include the lower face and jaw area.

WHERE SHOULD ZIIP NOT BE USED?

ZIIP should not be used directly on top of the eye, at the center of the neck, or on the chest, breasts or groin. It should also not be used on skin that is raised, bleeding, or painful to the touch.

THE TREATMENTS

WHAT TREATMENTS DO YOU OFFER?

Our electrical treatments are designed to evolve with you and your skin. We currently offer seven treatments, each of which uses different types of electrical current and different waveforms to accomplish different things. ENERGIZE, SENSITIVE ENERGIZE, INSTANT GRATIFICATION, PIGMENT, TOTAL CLEARING, QUICK FIX, VITALEYES

HOW DO I CHOOSE A TREATMENT?

For all-over face + neck sculpting, choose Energize, Sensitive Energize, or Instant Gratification.

For targeted treatments, there’s Total Clearing for acne, Pigment to address spots, and VitalEyes to wake up the eye area. When you only have two minutes to spare, go straight to Quick Fix.

CAN I DO MORE THAN ONE TREATMENT AT A TIME?

Yes, please. Our Electrical Treatments use different waveforms to do different things. We recommend starting with Energize, Sensitive Energize, Instant Gratification or VitalEyes. End with Total Clearing, Pigment, or Quick Fix.

HOW DO I KNOW WHEN TO MOVE THE ZIIP TO A NEW LOCATION OF THE FACE?

ZIIP will gently vibrate every few seconds during treatment to notify you when it is time to move from one location to the next.

HOW OFTEN SHOULD I DO EACH TREATMENT?

Our recommendations for each Electrical Treatment are:
ENERGIZE: 3X/week
SENSITIVE ENERGIZE: 3X/week
INSTANT GRATIFICATION: 3X/week
PIGMENT: 3X/week
TOTAL CLEARING: Use as needed. Do not exceed more than 1X/24-hour period. 
QUICK FIX: 3-5X/week
VITALEYES: 3X/week

WHEN WILL I SEE RESULTS?

Most users see some immediate results after 1 treatment. However, it depends on your skin, your concerns, and your usage. Users choosing ZIIP for anti-aging purposes using at the minimum recommended use, see results in about 3 to 4 weeks. Anti-acne users will see spots healing in as few as 3 treatments. Anti-pigmentation users will see spots beginning to fade with regular use after about 3 weeks.

HOW LONG DO RESULTS LAST?

The more often you use your ZIIP, the more lasting the results will be. The effects of nanocurrent are cumulative, meaning that the more you use it, the more long-lasting the results will be. The effects of microcurrent are more instantaneous, and providing results that last about 48 to 72 hours.

MAINTENANCE & CARE

HOW DO I CLEAN MY ZIIP?

Wipe the ZIIP with a soft lint free cloth after use. Occasionally wipe down probes with a soft cloth misted with a bit of rubbing alcohol. Avoid getting water, other liquids, or excess conductive gel treatment inside of any part of the device, including the USB charging port. DO NOT put ZIIP in water or in the dishwasher or use abrasive cleaner or chemicals on the device

HOW DO I CHARGE MY ZIIP?

ZIIP comes with a standard micro USB charger. You can charge your ZIIP whenever it is most convenient for you. When used regularly, a full battery will last approximately 3 to 4 weeks. If during a treatment the orange light near the charging port softly flashes, finish that treatment and then fully charge your ZIIP. When your ZIIP is charging, the orange light near ZIIP's charging port will illuminate. When this light is off, your ZIIP is fully charged. When you unplug your ZIIP from the charging cable, you will need to press the power button once to turn your device off.

CAN ZIIP GET WET, OR CAN I BRING IT INTO THE SHOWER?

No, your ZIIP device cannot get wet and it cannot be exposed to water or brought into the shower or bath.

CAN I USE MY ZIIP WHILE IT IS CHARGING?

No, ZIIP cannot be used while it is charging.

HOW DO I STORE MY ZIIP?

Keep ZIIP stored between 32 degrees and 120 degrees, and away from water or other liquids, dampness, or debris that may get inside of the device. We recommend storing your ZIIP in the sealable, padded travel bag that comes with your device.

TROUBLESHOOTING

HOW CAN I BE SURE MY ZIIP IS WORKING?

When ZIIP makes contact with your skin, lights on the bottom of the device will illuminate to reveal that there is a circuit of electricity running through your skin. First, make sure you apply enough conductive gel to your face and neck before every ZIIP treatment. When you see the light, your ZIIP is working. If you don’t see the light, make sure both probes on the bottom of the device are in contact with your skin.

WHAT IF I DON'T FEEL ANYTHING WHEN I USE MY ZIIP?

This is completely normal for some of our users. ZIIP's nanocurrents are very intelligent waveforms and will change their intensity over the course of treatment, particularly when going over more delicate/less fatty areas of the face. If the white lights are on when both probes are intact with the skin, the ZIIP is delivering electrical current whether you feel it or not.

MY ZIIP DOESN'T BEEP/VIBRATE THE SAME TIME AS THE VIDEO TUTORIALS DO

That's okay! Some of timing may be off due to the editing process. Please double check that you have clicked "Sync Treatment" above the videos in the ZIIP app to ensure that you are using the same treatment you're watching. Feel for the vibrations during each treatment to let you know when to move to the next area of the face or neck.

HOW DO I GET THE ZIIP APP?

The ZIIP App is a free app available in the Apple App store and the Google Play store. It can be used on iPhones, iPads, and Android phones.

MY APP WON’T CONNECT WITH MY ZIIP

Close out (swipe away) of the ZIIP app on your iPhone/iPad. Go into your Settings and shut off Bluetooth. Wait a minute and ensure your ZIIP device is nearby. Go into your Settings and turn on Bluetooth. Reopen the ZIIP app. Press the white button at the top to turn your ZIIP on. Choose your treatment, and click "Send This Treatment" at the very top of the screen. Your ZIIP should beep 3 times to notify you that the treatment has been sent. If your app is still not connecting to your ZIIP after you've run through these steps several times, please contact support@ziipbeauty.com

WHAT IF I DON'T WANT TO USE THE APP?

Every ZIIP device comes pre-loaded with our Energize Treatment, and a quick start guide that details how to use it. We recommend doing the treatment while watching the Energize video. You can find it here (link to YouTube), or within our ZIIP Beauty app, which you can download here (link to App Store). Every ZIIP comes pre-programmed with our Energize Treatment, a 12-minute treatment that uses both nanocurrent and microcurrent to sculpt, lift, and tone the skin. The Energize Treatment Step-by-Step video is available here (link to embedded video on website) on the ZIIP YouTube channel. Consider downloading the app for access to all seven of the ZIIP electrical treatments. It takes seconds!

MY ZIIP IS DAMAGED!

ZIIP should not be used if it has visible damage, or has been dropped on a hard surface. DO NOT open, or attempt to repair your ZIIP. Please contact support@ziipbeauty.com for more.

I DIDN'T RECEIVE A ZIIP TRAVEL BAG/CHARGER/ETC. IN MY PACKAGE.

There is often some confusion surrounding the travel bag and what it looks like—it is easily missed. You should find it rolled up, opposite your charger in the cardboard accessory tube labeled “Charge It, Clean It, Carry It.” It is a clear, resealable bubble bag labeled “ZIIP Travel.” If you still don’t see it, we are happy to send you what you need. Please reach out to us at support@ziipbeauty.com or 1-800-944-7031 so that we may assist you.

CONTACT US

Please reach out to us at support@ziipbeauty.com or 1-800-944-7031 so that we may assist you.

CONDUCTIVE GEL

WHAT ARE THE INGREDIENTS OF THE GOLDEN CONDUCTIVE GEL?

You can find the ingredients in our golden gel here, and our silver gel here.

WHAT ARE THE INGREDIENTS OF THE SILVER CONDUCTIVE GEL?

You can find the ingredients in our golden gel here, and our silver gel here.

DO YOU HAVE TO USE CONDUCTIVE GEL WITH ZIIP?

Yes, it is extremely important to use the ZIIP Conductive Gel with every treatment. Our gel has been designed to safely and effectively pull electrical currents from the ZIIP device to your skin, and we don’t you to miss any of them.

HOW MUCH CONDUCTIVE GEL SHOULD I USE?

We recommend slathering conductive gel in thick layers on the areas which you are treating. Our founder Melanie uses 8 pumps on her face and neck, and adds more if she is doing more than one treatment. Helpful hint: if you find certain areas are sensitive, add an extra pump of gel to the affected area for comfort.

HOW LONG DOES A BOTTLE OF CONDUCTIVE GEL LAST?

If you are using your ZIIP 3 times weekly, a bottle of conductive gel should last around 2 months.

SHOULD I USE GOLDEN GEL OR SILVER GEL?

Here’s the short answer: If you'd describe yourself as sensitive at all, use Silver Gel. If you're not sensitive and anti-aging is your main skincare concern, use Golden Gel. Both gels will conduct ZIIP’s electrical currents identically. The difference is in their additional ingredients. Golden Gel is made with stimulating actives (link to Golden Gel purchase page) to fill and firm the skin, in addition to what your ZIIP does for it. Silver Gel has more soothing and brightening actives (link to Silver Gel purchase page), more ideal for our sensitive users.

DOES MY ZIIP COME WITH CONDUCTIVE GEL?

Yes! Each ZIIP comes with a 2 month supply (1 80ml bottle) of our Golden Conductive Gel Treatment.

CAN I KEEP THE GEL ON POST TREATMENT?

We love to leave the conductive gel on for up to 20 minutes following the Energize, Sensitive Energize, Instant Gratification, or VitalEyes Electrical Treatments. It functions as a treatment masque that delivers incredible active ingredients deep within the skin. We do recommend removing the Conductive Gel following the Total Clearing, Pigment, or Quick Fix programs, because they use direct current that pulls debris out of the skin, and we want you to rinse that off as quickly as possible following treatment.

HOW DO I APPLY THE CONDUCTIVE GEL?

Liberally! When preparing to do the Energize or Sensitive Energize programs, liberally apply conductive gel to the entire face, neck, and eye area. Make sure you apply gel behind your ears, around your mouth, and all the way up to your hairline.

SHIPPING, WARRANTY & RETURNS

HOW DOES MY ZIIP SHIP?

Your ZIIP will ship to you from Los Angeles, California, USA via UPS.

HOW QUICKLY WILL MY ORDER ARRIVE?

ZIIP Beauty offers standard ground, 2-day, or overnight shipping options. ZIIP Beauty strives to process and ship orders within 48 hours. Please check the shipping tracking link in your shipping confirmation email for the latest shipping status, or contact the customer support team at support@ziipbeauty.com

DO YOU SHIP "SIGNATURE REQUIRED?"

If you would like to have your Ziip delivered with signature required, please specify in the "Notes" section in checkout. If you choose this option, please know that UPS will only be able to deliver your product when you or an authorized signer is home. If you do not choose to ship with signature required, please bear in mind that your product will be shipped with UPS's standard delivery options, i.e. being left on your doorstep. After your ZIIP order is processed and ready to ship by UPS, ZIIP Beauty can no longer alter your order or change shipping options. Please contact UPS for further information.

DOES ZIIP SHIP INTERNATIONALLY?

ZIIP currently does not ship internationally. However, we have several retailers that do. Please visit our Stockists page for our authorized retailer list.

CAN ZIIP BE USED OUTSIDE OF THE UNITED STATES?

ZIIP is dual voltage which means it can accept both 110-120V and 220V. All you'll need to charge your ZIIP internationally is a plug adaptor, also called a travel adaptor.

IS THERE A WARRANTY?

Yes. We have a two-year warranty on manufacturing related issues when purchased from an authorized retailer or www.ziipbeauty.com. Please see our return policy for additional information